Relationship Trust: The Principle of Behavior 12/8/17

Relationship Trust: The Principle of Behavior* Learning to consistently behave in ways that build trust, and avoid ways that destroy trust, is the principal of relationship trust. These behaviors are timeless, actionable and universal across cultures. Covey focuses on 13 primary behaviors that impact trust between individuals. If you want people to trust you, these behaviors (not words only) will help you. Remember your trust "account" is different with each person and the impact of "deposits and withdrawls," what may be a deposit for one person may be a withdrawl for someone else, also varies. This is partly because any behavior done poorly (too little or too much) can be taken differently. Each behavior also has a "counterfeit" so if you are not sincere it can actually backfire. The 13 behaviors are: Talk Straight, Demonstrate Respect, Create Transparency, Right Wrongs, Show Loyalty, Deliver Results, Get Better, Confront Reality, Clarify Expectations, Practice Accountability, Listen First, Keep Commitments and Extend Trust. Trust is elemental to all relationships and building trust is a key leader capability. Leaders who can build teams who trust each other are valuable in the Army, in the community and in the home. Both the book and the Strong Bonds curriculum cover these behaviors in great detail including: tips on how to practice each behavior, how to find the "sweet spot" so that you strike the right balance and how to spot and avoid counterfeit behavior.** (Note: This thumbnail summary covers 105 pages in the book. You won't get the real benefit of these behaviors from my "cliff notes" summary).